News
Comet expands customer service team
Ben Furfie Jul 8 2008, 11:47am
Comments (2)
Hull headquarters to see 20 new positions created across all divisions
Comet has announced that it will launching a major recruitment drive at its customer services office in Hull.
The firm has 20 positions available at its George Street offices, across a variety of divisions including customer care, sales support, B2B, internet services, home shopping and administration.
The roles, which are all permanent, are a combination of part time and full time positions.
Speaking about the expansion, general manager of Comet's customer information centre said: "Comet prides itself on being a great place to work and we're looking for colleagues who are as passionate as we are about customer service."
- mixx
- digg
- stumbleupon
- del.icio.us
- technorati
- yahoo
Comments
“Faulty freezer”
Posted by: S bickford - Aug 20, 9:52pm
This is acopy sent to trading standards
Could you comment or preferably action
-----Original Message-----
From: [email protected]
To: [email protected]
Sent: Wed, 20 Aug 2025 21:35
Subject: Faulty Freezer
Sir/madam,
My partner and I purchased a Freezer from comet in Plympton on 1/2/08
The freezer broke down and was reported to Comet on 10/8/08
A repair was arranged for 13/8/08 the engineer attended and advised us that the compressor had failed and he would order one and would fit it on 22/8/08
On 20/8/08 we received a phone call to say the part was unavailable and Comet would inform when it could be fitted,we asked how long and were told no idea
The cancel of the repair appointment is of significant inconvenience, as we have had to change shifts to accomodate the appointment
We phoned Comet saying we consideed it unacceptable that we have to wait so long, and could we have a date of repair
After several phone calls and promises from Comet that they would return our calls we spoke to the manager of Pympton store Carl (he refused to give his surname)
Carl told us that he could not give us any idea when the part would be available and fitted
We pressed him for a date oif repair,even an estimate of a time scale
He said he had no idea when the part would be available and that he was only concerned with sales not repairs. he also said if we came to the store he would not see us
To date we have waited 10 days and still have no idea when our freezer will be repaired
We have sought legal advice from our employment service facility and they suggested we contact yourselves
We consider that this is not a reasonable period of time to wait for a repair and would suggest a replacement at the time of the promised repair (22/8/08) would be an appropriate solution the date is significant as we have arranged time off to suit
We are very dissapointed with the attitude and level of response from Comet especially the manager
We intend to make our views known to Zanussi the manufacturer of the freezer
Job No for repair 2673356
Regards Sue Bickford, Ian Philpott
“Re: Faulty freezer”
Posted by: Stevens - Oct 20, 1:01pm
If Comet really has expanded its cust.serv. why don't they provide an easy to find contact email address? Many of us find the phone difficult to use due to hearing impairments. Postal queries take too long and we don't all live next door to a store or have access to a car!
Please provide a relevant emad. PS